We will collect for you, with a great deal of discretion, all the information and details (positives and negatives) that only a customer typically sees. We will spot those insensible changes that are slowly taking place in your establishment.
At HTS-Hospitality Team Services, we offer to test and observe your establishment with our expertise, knowledge and experience in the hospitality service industry.
We are not spies, just customers who will record all details – even the ones hiding in little corners, and notice the general and personal ambience of all actors at your establishment.
Our meticulous observations and precise conclusions will allow you to correct problems before it is too late and improve the standard of your business and your customer’s satisfaction.
We see, watch, check and control for you to spot points that could be improved or require your attention and identify specific training or urgent actions needed to be put in place.
How Does it work?
1. Book our services ad hoc, quarterly, every two (2) months or monthly
2. Appointment(s) is or (are) booked
3. Upfront Invoicing for mystery guest service(s)
4. Mystery Guest attends the appointment
5. An individual report will be produced (Verbally or Written)
HTS-Hospitality Team Services 